Our Technology: Software & Robotics | Ocado Group

Ocado Group brings together software, robotics and automation for commerce, fulfilment and logistics. The portfolio addresses different parts of the operation: growing grocery demand, coordinating warehouse work, storing inventory and preparing orders. The starting point is the performance you need to improve, with technology selected around your products, existing systems and plans for growth.

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Robotic arms working along a production line for Ocado retrieval bots

The value of technology is in the decisions and work it changes

A better forecast can change what is replenished. A different picking method can change how labour is used. Automated retrieval can change how much stock a site holds and how it reaches the next task. Each capability has a specific role in the commercial performance of the operation.

Ocado’s experience combines technology developed for live, high-throughput grocery operations with capabilities and expertise brought into the wider portfolio. The story is one of operational problem-solving and continued development, rather than a claim that every product shares the same origin or architecture.

Developed where performance matters

Online grocery combines varied baskets, fresh products and tight delivery windows. Working with that complexity has shaped how we develop and refine technology: around the decisions, movements and handovers that determine how well an operation performs.

Find the right level of automation

You may need better software guidance for your people, mobile robots in an existing warehouse, or automated storage and picking. In grocery, OSP supports manual store fulfilment through to automated Customer Fulfilment Centres (CFCs). The right starting point depends on your products, demand and existing operation.

Close-up of the wheel assemblies on Ocado retrieval bots

Connected grocery platform

The Ocado Smart Platform (OSP) connects Ecommerce, Supply Chain, Fulfilment and Last mile. Its modular design lets grocery retailers adopt selected capabilities or a broader platform.

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Porter AMR transporting a pallet of cardboard boxes through a warehouse

Mobile robotics and orchestration

Ocado IQ coordinates people and tasks across Chuck AMR, Porter AMR and the Ocado IQ App. The Bridge is a management dashboard powered by Ocado IQ, giving supervisors full fleet operational visibility and control.

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Ocado retrieval bots moving across the storage grid

Storage and retrieval technology

Software within the Storage & Retrieval System coordinates Totes, Retrieval Bots and workstations. It manages where stock is held and how it reaches the next task.

Robotic Sort Putwall arm fitted with a gripper for handling individual items

Robotic picking and sorting

On-Grid Robotic Pick handles suitable individual products within the Grid. Robotic Sort Putwall offers a separate approach to sorting items into orders.

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Explore Robotic Sort Putwall

Connect the portfolio without flattening its differences

OSP connects capabilities across online grocery. Ocado IQ directs mobile and guided warehouse work, with The Bridge supporting supervisors overseeing the AMR fleet. Software within the Storage & Retrieval System coordinates storage and retrieval. Intelligence is built into these solutions, with each serving the work of the operation.

The appropriate combination depends on the work and the interfaces between processes. Our approach page explains how Ocado works with partners to assess and deliver change. Here, the product and solution links show what each technology contributes.

Ocado delivery driver handing grocery bags to a customer in her kitchen

Do I need the whole Ocado Smart Platform? No. OSP’s modular design supports selected capabilities as well as a broader platform. The appropriate scope depends on your grocery operation and existing systems.

Is Ocado Group technology only for large CFCs? No. The portfolio includes software for manual grocery fulfilment, guided warehouse workflows and mobile robots, alongside automated storage and robotic picking.

Do all products use the same software?

Software and intelligence are built into each solution. OSP supports connected grocery operations, including ISF and SBA. Ocado IQ coordinates mobile and guided warehouse work, while the Storage & Retrieval System has software for its own operation. Connections depend on the selected solution.