Grocery Retail Technology & Automation

Grocery retailers are being asked to deliver more choice, convenience and value while protecting freshness, availability and margin. Ocado Group helps turn those competing demands into a stronger customer proposition and a more productive operation.

Drawing on more than 25 years of operational expertise gained in live commerce and fulfilment environments, Ocado combines software, automation and robotics to help you build the right operating model at every stage of growth. With an integrated, modular portfolio, you can address today’s priorities, add capabilities over time and scale with confidence as your business grows and evolves.

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Ocado delivery driver helping a customer unpack grocery bags in her kitchen

Grocery growth puts the whole operation under pressure

Shoppers expect freshness, value and more choice in how they shop. Retailers must meet those expectations while managing labour constraints, protecting margins and deciding where AI and robotics can add value.

Online growth adds more ways to shop and even more demands on the same operation. Collection, scheduled delivery, same-day service and on-demand orders may come through a retailer’s own channels, marketplaces or aggregators, but they all draw on the same inventory, people, space and delivery capacity.

Meeting these expectations profitably requires demand, inventory, people, space, fulfilment and last mile to work together. When those resources and plans fall out of step, growth can bring more substitutions, waste, inefficient picking, missed service windows and higher costs per order.

Real operational experience

OSP supports the picking of tens of millions of items every week across grocery operations around the world.

leading grocery partners across the globe

live sites and 1,200+ stores

Connect the capabilities behind growth

The Ocado Smart Platform (OSP) brings the shopper experience, supply chain, fulfilment and last mile together in one intelligent end-to-end solution. By coordinating decisions across the entire operation, Ocado helps retailers improve availability and productivity, deliver fresher and more accurate orders, and provide the choice and convenience shoppers value while supporting profitable growth. OSP’s modular design lets retailers choose the fulfilment models that fit their network and connect more capabilities as they grow and evolve.

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Explore Fulfilment Explore Ecommerce Explore Supply Chain Explore Last Mile Explore Ocado Smart Platform

Why grocery leaders choose Ocado

Ocado understands grocery as both a retailer and a technology partner. Our solutions are shaped by the demands of live operations and designed to create measurable value for shoppers and the business.

Stefan Plenge, Founder and CEO, nemlig said:

We looked at 99.99% of what's in the market for potential partners, and it became very clear to us you [Ocado] are the number one in the world.

Built and refined through live grocery operations

Ocado began as an online grocer and has spent more than 25 years operating live ecommerce and fulfilment environments, first in our own business and now alongside grocery retailers around the world. That experience shapes technology designed for the realities of grocery, from freshness, availability and complex baskets to tight margins, demanding service promises and the need to earn customer trust at scale.

Connected intelligence behind every order

Ocado brings together software, automation, AI and data science across product discovery, replenishment, picking, collection and delivery. Live visibility into demand, inventory and capacity helps retailers improve availability, deliver accurate orders and use resources efficiently. With planning and execution connected, they can adapt and grow while maintaining service and controlling the cost to serve, without adding disconnected systems or manual handovers.

A partnership built for growth

Our success is tied to yours. That’s why we go beyond technology with a unique partnership model that prioritises joint success and long-term growth.
We work alongside retailers from initial assessment and solution design through integration, launch, optimisation and expansion. Partners gain access to dedicated specialists, operational data and insights drawn from Ocado Group's grocery experience and global network of retailers.
As your business evolves, Ocado helps you unlock greater performance, introduce new capabilities and redefine what your grocery business can deliver.

Store associate using a wrist-mounted device to pick an online grocery order

In-Store Fulfilment

Turn stores and dark stores into more productive local fulfilment points. Software supports order allocation, guided picking and local delivery planning without requiring automation infrastructure.

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Store Based Automation

Use store locations to create dedicated automated capacity in or beside selected sites. Compact storage and retrieval technology helps each location serve more online demand while protecting the in store shopping experience.

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Retrieval bots and a robotic picking arm working on an automated storage grid

Customer Fulfilment Centres

Create centralised automated capacity for markets that need a broader range and sustained throughput. Ocado technology coordinates storage, picking, buffering and dispatch so retailers can fulfil high order volumes accurately and reliably.

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Customer using a smartphone in her kitchen while holding a mug

Win and retain more shoppers

Turn discovery into completed baskets and repeat purchases with an ecommerce experience designed around grocery shopping. Search, personalisation, promotions and checkout help shoppers find the right products while live availability and service choices keep expectations grounded in what can be fulfilled.

Explore Ecommerce

Ocado delivery driver carrying a red tote containing grocery bags

Improve availability and protect freshness

Use forecasting and replenishment to make better stock decisions around each collection or delivery window. Retailers can reduce substitutions and waste while offering more of the products shoppers want.

Explore Supply Chain

Navigation device displaying a delivery route inside an Ocado van

Make collection and delivery work harder

Offer convenient ways to receive an order while planning slots, routes and resources around service and cost. Support scheduled, same day, rapid and unattended services across collection and delivery networks.

Explore Last Mile

Ocado combines more than 25 years of operational learnings from live grocery and fulfilment environments with software, automation, AI and data science spanning ecommerce, supply chain, fulfilment and last mile. We have proven solutions deployed at scale. Partners also gain access to specialists and insights from Ocado’s global retail network.

Turn grocery complexity into profitable growth