They differentiate their business with best-in-class customer service, offering money-back guarantees if customer expectations aren’t met. Legend Valve promises they will have the product on their shelves so they can dispatch it to customers within 24 hours and with 100% accuracy.
In designing their fulfilment solution, which integrates discrete automation solutions from Packsize and Ocado Group, Legend Valve orchestrated an impressive process that enables them to pick, pack and dispatch orders even more quickly and efficiently.
A Fulfilment Solution With Chuck At Its Core
Using a very manual process previously, Legend Valve evaluated several solutions to increase efficiency. From adding conveyor to goods to person automation to pick-to-light technology, these solutions were all very complex deployments. Legend Valve found a better solution to automate repetitive tasks, freeing associates to further elevate the customer experience that the company is known for.
Ultimately, an integration between Ocado Group and Packsize was the solution Legend Valve believed would best serve their business and ultimately, their customers. As orders come in, Packsize analyses and efficiently cubes orders to optimise packaging. Ocado Group intelligently allocates orders to optimise workflows and pick paths.
Within the aisle, Ocado Group's Chuck AMR supports packing custom quantities of SKUs with an integrated mobile printer and accessory bag dispenser. When orders are fully picked and hit the conveyor at unloading, Legend Valve’s ERP, JD Edwards, is updated with the status.
The Chucks carry all required items for the picker, from the mobile printer to the packing supplies and bags. The Ocado Group solution has reduced worker fatigue by eliminating manual processes.
