Fulfil more online orders from the stores you already run
Turn your stores and dark stores into productive local fulfilment hubs
Your stores already put products close to customers. In-Store Fulfilment (ISF) can help retailers make the most of that reach. Built for grocery and powered by the Ocado Smart Platform, ISF guides teams through picking and order preparation, helping them work faster while protecting basket quality. It coordinates orders through to collection or dispatch, so you can serve growing online demand from the network you already have.
Improve the economics of every local order
Every unnecessary step adds time and cost. In-Store Fulfilment prioritises orders by their service commitments, guides associates along efficient pick routes and coordinates each basket through to handover. Teams can spend more time preparing accurate orders and less time deciding what to do next, making fulfilment more productive across stores and dark stores.
Batch picking combines planned orders to make better use of each trip through the store. Express Pick gives urgent, single orders a dedicated flow, allowing teams to work to shorter lead times alongside scheduled demand.
Guided picking, substitutions, packing and post-pick steps help associates prepare orders for consolidation, staging, collection or dispatch with fewer avoidable delays.
Deliver the choice, quality and speed shoppers expect
Speed only creates value when customers receive the right products in good condition. In-Store Fulfilment supports a broad grocery range, including fresh, chilled, frozen, service-counter and bulky items that need different handling.
Specialised picking flows support prepared and service-counter products as well as large or complex items, helping retailers offer customers more choice from the stores they already run.
System-driven checks, minimum expiry date guidance and packing instructions help associates select the right products and protect freshness through preparation.
Support scheduled, short lead-time and on-demand orders within one operation. For suitable on-demand orders, Express Pick can prepare the basket for dispatch in under 20 minutes. The solution can also connect with third-party delivery providers where the operating model requires it.
Find more capacity in your store network
Tell us how your stores handle online orders, from peak demand and picking routes to handover. We’ll identify where better coordination could free up capacity and recommend an In-Store Fulfilment configuration that fits your operation.