Last Mile Delivery Software

Shoppers expect convenient delivery windows and reliable service, but last mile can be one of the most costly and operationally complex parts of online grocery. Every promise affects route density, vehicle utilization, fleet capacity, driver time and the cost of each stop.

Ocado provides one planning and execution layer across different lead times, customer missions and fleet models, connecting the choices offered at checkout with the resources available to deliver them. This helps retailers respond as conditions change, protect service and improve cost efficiency.

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See how the layer connects choice to dispatch

Delivery driver handing a package to a customer at their doorway

More delivery choice creates more operational complexity

Next day, same day and on‑demand services place different demands on the network, and pickup or unattended delivery add further missions. At the same time, retailers may run their own vehicles in one market and a mix of third party fleets, couriers or aggregators in another. When slot planning, routing, dispatch and fleet execution operate separately, businesses can struggle to maintain route efficiency or adapt when demand or conditions change. A connected last mile layer helps the retailer shape a customer proposition the fleet can actually deliver, reliably and affordably.

Optimize every step from delivery choice to dispatch

Serve every mission

Plan next day, same day, on‑demand, pickup and unattended services within one operating approach.

Use the right fleet

Coordinate owned fleets, third party fleets and couriers, with aggregator integration where it extends reach.

Optimize as conditions change

AI led route and slot optimization accounts for order volume, vehicle capacity, driver availability, delivery windows and expected travel conditions.

Automate planning and dispatch

Reduce manual effort across planning, execution and the handoff from fulfillment to delivery.

Last mile capabilities and outcomes

Operational planning dashboard displayed on a laptop

Slot optimization

Balances the delivery choices offered to customers with available capacity and route economics.

Driver using a dashboard-mounted device displaying a delivery route

Route optimization

Builds efficient routes, improves vehicle utilization and reduces unnecessary miles as operating conditions change.

Ocado delivery driver carrying a red crate containing grocery bags at a customer's doorway

Planning and execution

Connects decisions through dispatch, reducing manual coordination and supporting reliable handoffs.

Staff member reviewing maps and operational dashboards across two screens

Operational visibility

Gives teams a shared view of delivery plans and execution across service types and fleet models.

Truck driver using a tablet beside parked delivery vehicles

Multi fleet orchestration

Allows retailers to use owned and third party capacity without fragmenting the delivery operation.

Ocado grocery delivery vans parked outside a distribution facility

Plan smarter for reliable, profitable delivery

Delivery performance cannot be separated from the choices offered earlier in the customer journey. The Ocado Smart Platform uses live operational data to connect the digital experience, fulfillment readiness, long term planning and day to day fleet execution, helping ensure customer promises reflect available capacity.

Unified intelligent tools make planning simpler and easier to scale, while proactive insights help teams improve performance and respond as conditions change. This connected approach supports reliable delivery while helping retailers manage cost to serve.

Up to
23.7
planned deliveries per 8 hour shift, across partners

Up to
94%
route fill

Ocado supports next day, same day, on‑demand, pickup and unattended delivery missions within one planning and execution layer.

Deliver every promise at a sustainable cost

More delivery choice creates more operational complexity