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The Ocado Smart Platform

Built by grocers for grocers. Proven worldwide.

Grow online grocery faster and more profitably with a modular platform that connects every stage, from click to doorstep, and scales with your business

The Ocado Smart Platform (OSP) is purpose-built for the unique demands of online grocery, combining advanced technology with deep operational expertise. It connects ecommerce, supply chain, fulfillment and last mile through software, automation, AI and data science, helping retailers attract and retain shoppers, improve service and strengthen the economics of every order.

Retailers can adopt a connected platform or begin with selected capabilities that complement their existing operation. This flexibility allows them to address their priorities today and expand and connect more of the operation as their needs evolve.

Online grocery shopping interface displayed on a tablet

Make every customer promise one the operation can keep

The Ocado Smart Platform is an end-to-end online grocery solution designed to support profitable growth and market-leading efficiency. It connects forecasting, inventory, fulfillment and delivery so the customer proposition stays aligned with what the operation can reliably deliver.

Retailers can offer a broad range that serves the full spectrum of customer needs, while using live operational information to present accurate availability and delivery slots. The result is better use of capacity, stronger availability and more orders fulfilled as promised.

Ocado delivery driver carrying grocery bags beside a delivery van

Win shopper loyalty and improve the economics of growth

OSP helps retailers give shoppers more choice through an extensive range, convenient lead times and flexible pickup or delivery options. Improving freshness, availability and order accuracy enables retailers to deliver more complete orders on time with fewer substitutions, strengthening shopper trust and encouraging repeat purchases.

Behind every order, automation, forecasting and route optimization help increase productivity and make better use of fulfillment and delivery capacity. Retailers can reduce the cost to serve, support stronger margins and create capacity for profitable growth.

Connect every stage of the online grocery journey


Explore the capabilities that help turn shopper demand into complete orders and reliable pickup or delivery.

Customer using a smartphone in a kitchen

Ecommerce

Help shoppers find the right products and complete their carts easily and conveniently through grocery search, personalization, promotions and checkout. Live availability and service choices keep the digital experience aligned with what the operation can fulfill.

Warehouse staff reviewing operational data on computer screens

Supply Chain

Anticipate demand, maintain freshness and accuracy and reduce waste.

Robotic picking arms in an Ocado fulfillment center

Fulfillment

Serve demand productively through flexible fulfillment options that match capacity, range and service requirements across stores, dark stores and centralized facilities.

Delivery route displayed on a device mounted inside a van

Last mile

Offer convenient pickup and delivery choices while planning routes, resources and service capacity across different lead times and operating models.

Proven in live grocery operations around the world

Ocado brings more than 25 years of online grocery experience, proprietary technology and operational expertise. Its specialists work with retailers from solution design through launch and growth.
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Real operational experience

OSP supports the picking of tens of millions of items every week across grocery operations around the world.
15

leading grocery partners across the globe

25

live sites and 1,200+ stores

Flexible and modular solutions

The right solution for your business, wherever you are on your ecommerce and supply chain journey.

All available capabilities are shown.

Connect the capabilities behind growth

The Ocado Smart Platform (OSP) brings the shopper experience, supply chain, fulfillment and last mile together in one intelligent end-to-end solution. By coordinating decisions across the entire operation, Ocado helps retailers improve availability and productivity, deliver fresher and more accurate orders, and provide the choice and convenience shoppers value while supporting profitable growth. OSP’s modular design lets retailers choose the fulfillment models that fit their network and connect more capabilities as they grow and evolve.

The conventional way — Supplier, truck, warehouse, truck, store, car and house

More than a platform, a partnership built for growth

Ocado works alongside retailers from solution design and integration planning through launch, optimization and expansion. Partners gain access to dedicated specialists, operational data and insights drawn from Ocado Group’s grocery experience and global network of retailers.

Our success is linked to yours, so the partnership continues beyond launch. As your business evolves, Ocado helps you unlock greater performance, introduce new capabilities and redefine what your grocery business can deliver.

Let’s redefine what’s possible in grocery, together.

Whether you are launching online, improving your customer proposition or expanding fulfillment capacity, our solutions team will help you find the right path to faster, more profitable growth.

FAQ

Frequently asked questions about the Ocado Smart Platform.

The Ocado Smart Platform brings together software, automation, AI and data science for online grocery across ecommerce, supply chain, fulfillment and last mile. Software and intelligence are built into the capabilities selected for each deployment.

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