leading grocery partners across the globe
The Ocado Smart Platform
Built by grocers for grocers. Proven worldwide.
Grow online grocery faster and more profitably with a modular platform that connects every stage, from click to doorstep, and scales with your business
The Ocado Smart Platform (OSP) is purpose-built for the unique demands of online grocery, combining advanced technology with deep operational expertise. It connects ecommerce, supply chain, fulfillment and last mile through software, automation, AI and data science, helping retailers attract and retain shoppers, improve service and strengthen the economics of every order.
Retailers can adopt a connected platform or begin with selected capabilities that complement their existing operation. This flexibility allows them to address their priorities today and expand and connect more of the operation as their needs evolve.

Make every customer promise one the operation can keep
The Ocado Smart Platform is an end-to-end online grocery solution designed to support profitable growth and market-leading efficiency. It connects forecasting, inventory, fulfillment and delivery so the customer proposition stays aligned with what the operation can reliably deliver.
Retailers can offer a broad range that serves the full spectrum of customer needs, while using live operational information to present accurate availability and delivery slots. The result is better use of capacity, stronger availability and more orders fulfilled as promised.

Win shopper loyalty and improve the economics of growth
OSP helps retailers give shoppers more choice through an extensive range, convenient lead times and flexible pickup or delivery options. Improving freshness, availability and order accuracy enables retailers to deliver more complete orders on time with fewer substitutions, strengthening shopper trust and encouraging repeat purchases.
Behind every order, automation, forecasting and route optimization help increase productivity and make better use of fulfillment and delivery capacity. Retailers can reduce the cost to serve, support stronger margins and create capacity for profitable growth.
Connect every stage of the online grocery journey
Explore the capabilities that help turn shopper demand into complete orders and reliable pickup or delivery.

Ecommerce
Help shoppers find the right products and complete their carts easily and conveniently through grocery search, personalization, promotions and checkout. Live availability and service choices keep the digital experience aligned with what the operation can fulfill.

Supply Chain
Anticipate demand, maintain freshness and accuracy and reduce waste.

Fulfillment
Serve demand productively through flexible fulfillment options that match capacity, range and service requirements across stores, dark stores and centralized facilities.

Last mile
Offer convenient pickup and delivery choices while planning routes, resources and service capacity across different lead times and operating models.
Proven in live grocery operations around the world
Flexible and modular solutions
All available capabilities are shown.
Connect the capabilities behind growth
The Ocado Smart Platform (OSP) brings the shopper experience, supply chain, fulfillment and last mile together in one intelligent end-to-end solution. By coordinating decisions across the entire operation, Ocado helps retailers improve availability and productivity, deliver fresher and more accurate orders, and provide the choice and convenience shoppers value while supporting profitable growth. OSP’s modular design lets retailers choose the fulfillment models that fit their network and connect more capabilities as they grow and evolve.
Explore:
Explore Fulfillment Explore Ecommerce Explore Supply Chain Explore Last Mile You are here Ocado Smart PlatformMore than a platform, a partnership built for growth
Ocado works alongside retailers from solution design and integration planning through launch, optimization and expansion. Partners gain access to dedicated specialists, operational data and insights drawn from Ocado Group’s grocery experience and global network of retailers.
Our success is linked to yours, so the partnership continues beyond launch. As your business evolves, Ocado helps you unlock greater performance, introduce new capabilities and redefine what your grocery business can deliver.
Let’s redefine what’s possible in grocery, together.
Whether you are launching online, improving your customer proposition or expanding fulfillment capacity, our solutions team will help you find the right path to faster, more profitable growth.
FAQ
Frequently asked questions about the Ocado Smart Platform.
The Ocado Smart Platform brings together software, automation, AI and data science for online grocery across ecommerce, supply chain, fulfillment and last mile. Software and intelligence are built into the capabilities selected for each deployment.
OSP supports In-Store Fulfillment, Store Based Automation and centralized Customer Fulfillment Centers. Different formats can serve different parts of the same network.





























