Chuck AMR | Collaborative Warehouse Picking | Ocado Group

Chuck is a collaborative AMR designed to increase picking productivity within existing warehouse workflows and infrastructure. It travels with associates, carries orders and uses physical AI to guide each task through a clear on-screen interface and integrated pick-to-light technology. By removing cart handling, unnecessary walking and manual decision-making, Chuck AMR helps associates maintain speed and accuracy across different order profiles and demand levels.

Ocado IQ provides the intelligence behind the fleet. It groups compatible tasks, selects the right pick mode for each aisle, plans efficient routes and coordinates associates, robots and workflows in real time. As demand, priorities and aisle conditions change, Ocado IQ dynamically rebalances work to maintain flow and keep SLAs on track. Configurable hardware and software-led workflows allow Chuck AMR to support different products, containers and picking strategies without fixed guidance infrastructure or disruptive warehouse changes.

Talk to Our Solutions Team

Chuck AMR carrying cardboard boxes on adjustable shelves in a warehouse

Put more of every shift into productive picking

Manual cart picking requires associates to spend valuable time walking, pushing loads and returning completed orders. Chuck AMR takes on carrying and transport, while on-screen instructions guide associates through each task at the pick face. This reduces unnecessary movement and helps them complete picks faster and more accurately.

Ocado IQ determines what happens next based on order priority, product location, available associates and robot traffic. Once loaded, Chuck AMR can travel autonomously to the next stage while the associate moves to the next pick, keeping work flowing without unnecessary return journeys.

Warehouse associate viewing task instructions on a handheld device beside storage shelves

More throughput does not have to mean more robots

Adding robots can add congestion as well as capacity. Ocado IQ groups compatible work, plans routes and coordinates handoffs so each Chuck AMR spends more time on productive tasks. When priorities or traffic change, it can reroute work and rebalance the operation rather than relying on a fixed task list.

The Bridge gives supervisors live visibility of order status, robots, queues and workloads. Ocado IQ can resolve common exceptions by reallocating work, rerouting tasks or creating a new container, helping teams protect flow without waiting for every issue to reach a supervisor. Regular software releases can add capabilities and improve performance after go-live.

This software-led approach helps the fleet make better use of aisle space, charging capacity and associate time. It also gives operators another lever before increasing robot density.

40-60%
fewer bots required to achieve the same throughput than leading competitors

Configure Chuck AMR around your products and workflows

Chuck AMR supports discrete, batch, cluster and zone picking, as well as putaway, replenishment, returns, validation, sortation and packing within the agreed deployment scope. With a payload capacity of 200 lbs or 90 kg, adjustable shelving and purpose-built accessories, the same robot can support different products and processes without introducing separate automation systems.

Close-up of Chuck AMR shelving, touchscreen and controls

Adapt Chuck AMR to the products you handle

Configure Chuck AMR with different tote or carton sizes, up to six adjustable shelf levels, hanging-garment rails and accessories including mobile printing, ladders and a workspace tray. Chuck+ AMR provides wider shelves for suitable larger loads and aisles.

Warehouse associate using a barcode scanner beside Chuck AMR's touchscreen

Improve picking accuracy and SLA performance

On-screen instructions and integrated pick-to-light guidance direct associates through each task using easy to understand SKU/product imagery, quantities, and prompts. The correct container section illuminates automatically, while scan validation flags errors before they move downstream, helping associates pick quickly, consistently and accurately.

Chuck AMR with empty shelves beside stacked cardboard boxes in a warehouse

Keep work moving throughout the shift

Chuck AMR carries payloads of up to 90 kg or 200 lbs and operates for up to 12 hours per charge, depending on payload and operating conditions. Autonomous charging helps keep the fleet available without manual battery changes.

Chuck AMR transporting cardboard boxes through a warehouse

Reduce associate walking with smart routing and dynamic zoning

Ocado IQ keeps associates focused on productive work by adjusting routes around congestion and urgent tasks, rebalancing work zones as demand changes, and reducing unnecessary travel, waiting and idle time.

Warehouse associate packing products into a carton on Chuck AMR

Eliminate double handling with in-aisle packing

Ocado IQ performs cubing, cartonization and label generation before picking begins, determining the right carton and packing configuration for each order. Associates can then pick directly into delivery cartons in the aisle, removing a separate packing step. This reduces handling, rework, labor and operational touchpoints and can cut packing labor and space requirements by up to 80% in some operations.

Use concurrent pick modes, configured by aisle, to optimize performance

Aisle width, SKU density, product velocity and traffic can change across the same building. Chuck AMR can run Sweep and Rendezvous at the same time, with Ocado IQ configuring the right mode by aisle. The robot changes behavior as it moves through the operation, without asking the picker to manage the switch.

Pick mode	How work moves	Where it creates value
Sweep	One associate works with one Chuck AMR through a continuous pick path.	Controls robot density in narrow aisles and supports dense guided picking.
Rendezvous	One associate works across several Chuck AMRs positioned near upcoming picks.	Reduces walking in wider aisles with medium density and enough room for several robots.
Concurrent operation	Ocado IQ applies Sweep or Rendezvous to each configured aisle.	Improves flow across mixed warehouse conditions without splitting the site into separate systems.

Deploy quickly in your existing warehouse

Chuck AMR works with existing racking, warehouse layouts and standard Wi‑Fi. Deployment starts with order data, aisle conditions, product handling, traffic and the systems that need to connect. Ocado then configures the workflow, fleet and robot layout around the work.

Reduce training time and help associates become productive faster. A consistent interface and step-by-step guidance make the system easy for new and temporary associates to learn and use.

Deploy in as little as 14 weeks
Onboard associates in ~15 minutes
No new infrastructure required

Flexible financing and capacity built around your demand

Choose how you invest

Purchase or rent your Chuck AMRs to align with your investment strategy and financial priorities

Match capacity to demand

Build your core fleet around normal demand, then add permanent or temporary capacity as your operation changes. Three options help you scale without committing to more robots than you need:

Chuck AMRs carrying cartons between warehouse storage racks

Core Chucks

Contract for the robots your operation needs today, then add Chucks to your core fleet as baseline demand grows

Peak Chucks

Rent additional Chucks for four, eight or 12 weeks to handle seasonal peaks, then return to your core fleet when demand normalizes

Flex Chucks

Keep additional Chucks on-site for recurring monthly or quarterly spikes and pay a daily rate only on the days they are used

Key operating details

Payload: up to 90 kg or 200 lbs.
Shelving: up to six levels.
Charging: autonomous.
Operating temperature: 36–95°F.
Battery runtime: up to 12 hours per charge, depending on payload.

Chuck AMR works indoors on suitable flat, dry floors with adequate lighting and Wi-Fi coverage.
Layout, handling requirements and safe interaction with people are part of deployment planning.
Charging and maintenance are planned alongside daily output.

Proven at scale and continually improving

Ocado combines deep fulfillment expertise with mobile robotics proven in operations worldwide. Chuck AMR has supported the picking of more than two billion units across logistics, retail distribution, apparel, footwear, healthcare and consumer goods operations. As part of Ocado’s Mobile Robot Solutions, Chuck AMR works alongside Porter AMR and the Ocado IQ App to support a range of warehouse workflows. Chuck AMR supports item picking, Porter AMR handles heavier transport and case-picking loads, and the Ocado IQ App guides associates through manual and robot-assisted tasks on handheld devices. Together, these solutions match the right technology to each workflow, with Ocado IQ coordinating the operation.

Ocado has significantly enhanced Chuck AMR’s capabilities and intelligence since acquiring 6 Rivers System (Ocado). We continue to invest in both new and existing products and the intelligence that coordinates them, enabling customers to automate more warehouse workflows. This work combines Ocado’s expertise in AI, automation and fulfillment with the technology and experience gained through its acquisitions of 6 Rivers System (Ocado) and Kindred, helping customers improve performance today and adapt as their operations evolve.

No. Associates handle the products. Chuck AMR carries containers and provides task guidance while Ocado IQ coordinates the work.